Refund policy
Last updated: September 3, 2026
At Truvella Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the terms outlined below.
Return and Refund Period
You may request a return or refund within 30 days of receiving your order.
To be eligible, you must contact us within this 30-day period and provide your order number and a brief explanation of the reason for your request.
Return Conditions
To qualify for a return, the product must:
- Be unused and in its original condition.
- Be in its original packaging, when applicable.
- Include all original accessories, parts, and documentation, when applicable.
- Not show signs of damage, misuse, alteration, or excessive wear.
We reserve the right to refuse a return if the product does not meet these conditions.
How to Request a Return or Refund
To request a return or refund:
- Contact truvellastore@outlook.com with your order number.
- Explain the reason for your return or refund request.
- If requested, provide photographs or other information showing the condition of the product.
- Our customer service team will review your request.
- If approved, we will provide you with return instructions.
- Send the product according to the instructions provided.
- Once the returned product is received and inspected, we will notify you whether your refund has been approved.
Please do not send products back without contacting us first.
Refund Processing
If your refund is approved, the refund will be issued to the original payment method used for the purchase.
Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.
Once processed by Truvella Store, your bank or payment provider may require additional time to make the funds available in your account. Processing times may vary between financial institutions.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact truvellastore@outlook.com as soon as possible.
Please include your order number and, when applicable, clear photographs of the product and packaging. We will review the issue and determine the appropriate resolution, which may include a replacement, refund, or other reasonable solution.
Non-Refundable Items
Certain products may not be eligible for return or refund, including:
- Products that have been used, damaged, or altered after delivery.
- Products returned without required original components or packaging, when applicable.
- Gift cards, where applicable.
- Personalized or customized products, where applicable.
- Products that cannot be returned for health, hygiene, or safety reasons, where applicable.
Any product-specific return restrictions may be stated on the applicable product page.
Return Shipping Costs
Unless the item is defective, damaged, incorrect, or the issue resulted from an error on our part, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue resulted from an error on our part.
Contact Us
If you have any questions about this Refund Policy, please contact:
Truvella Store
Email: truvellastore@outlook.com