Shipping policy
Last updated: September 3, 2026
At Truvella Store, we work to process and deliver orders as efficiently as possible. This Shipping Policy explains our order processing procedures, shipping methods, estimated delivery times, tracking information, and how we handle delivery issues.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are normally not processed or shipped on weekends or public holidays.
During periods of high order volume, promotional events, holidays, or other circumstances outside our reasonable control, processing times may be longer than usual.
Shipping Methods
Available shipping methods may vary depending on the destination, product, order size, and availability.
The shipping options and applicable costs available for your order will be displayed during checkout.
Estimated Delivery Times
Estimated delivery times may vary depending on your location and selected shipping method.
As a general estimate:
- Standard Shipping: approximately 7–15 business days.
- Expedited Shipping: approximately 5–10 business days, where available.
These delivery estimates are provided for guidance only and are not guaranteed.
Delivery times may be affected by carrier delays, customs processing, weather, holidays, incorrect address information, and other circumstances outside our reasonable control.
Order Tracking
When tracking information is available, a tracking number will be sent to the email address associated with your order.
Please allow some time for tracking information to become active after your order has been shipped.
You can use the tracking information provided to monitor the progress of your shipment.
International Shipping
Where international shipping is available, delivery times and shipping costs may vary depending on the destination country.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, any customs duties, taxes, or import charges that apply are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information when placing an order.
If you realize that your shipping address is incorrect, contact truvellastore@outlook.com as soon as possible.
We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that an address change will be possible once an order has entered processing or has already been shipped.
Lost, Delayed, or Missing Packages
If your package appears to be delayed, please first review the tracking information provided by the carrier.
If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, or the designated delivery location.
If you still cannot locate your package, contact truvellastore@outlook.com with your order number and tracking information so that we can review the situation.
Damaged Packages
If your order arrives damaged, please contact truvellastore@outlook.com as soon as possible.
Please provide your order number and photographs showing the condition of the package and product.
We will review the information and determine the appropriate resolution.
Delivery Delays
Truvella Store is not responsible for delivery delays caused by circumstances outside our reasonable control, including carrier disruptions, customs delays, severe weather, natural disasters, strikes, holidays, governmental restrictions, or incorrect address information.
We will nevertheless make reasonable efforts to assist customers when a delivery issue occurs.
Contact Us
For questions regarding shipping, tracking, delivery, or your order, please contact:
Truvella Store
Email: truvellastore@outlook.com