Terms of service
Last updated: September 3, 2026
Welcome to Truvella Store. These Terms of Service govern your access to and use of our website and your purchase of products through our online store.
By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. General Conditions
By using our website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
You agree not to use our website or services for any unlawful, fraudulent, or unauthorized purpose.
Truvella Store reserves the right to refuse service, cancel orders, or restrict access to the website when reasonably necessary, including in cases involving suspected fraud, abuse, or violations of these Terms.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.
However, colors, dimensions, appearance, and other characteristics may vary slightly depending on your device, display settings, manufacturing variations, or other circumstances.
Truvella Store reserves the right to correct errors, update product information, change prices, modify availability, or discontinue products at any time.
3. Orders and Payments
When placing an order, you agree to provide accurate, complete, and current information.
All orders are subject to acceptance and product availability.
Truvella Store reserves the right to cancel or refuse an order when reasonably necessary, including due to product availability, pricing errors, suspected fraud, or other legitimate circumstances.
Payment must be successfully received before an order is processed and shipped.
4. Pricing
Prices displayed on our website are subject to change without notice.
Although we make reasonable efforts to maintain accurate pricing information, errors may occasionally occur.
If a product has been listed at an incorrect price, Truvella Store may contact you before processing the order or cancel the order and issue a refund where appropriate and permitted by applicable law.
5. Shipping and Delivery
Shipping times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.
Truvella Store is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, weather events, natural disasters, strikes, governmental actions, or other unforeseen circumstances.
Please refer to our Shipping Policy for additional information.
6. Returns and Refunds
Returns and refunds are governed by our Refund Policy.
By purchasing from Truvella Store, you acknowledge that you have reviewed the applicable terms regarding returns and refunds.
7. Intellectual Property
All content appearing on our website, including text, graphics, logos, images, product descriptions, designs, and other materials, is owned by or licensed to Truvella Store unless otherwise stated.
You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our website content without prior written permission.
8. User Conduct
You agree not to:
- Use the website for unlawful purposes.
- Attempt to interfere with the website's operation or security.
- Introduce viruses, malicious code, or harmful software.
- Attempt to gain unauthorized access to systems or accounts.
- Submit false or misleading information.
- Engage in fraudulent activity.
- Reproduce or commercially exploit website content without authorization.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Truvella Store shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
10. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Truvella Store and its relevant service providers from claims, losses, liabilities, damages, costs, and expenses arising from your violation of these Terms or misuse of our website.
11. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, analytics platforms, advertising services, and other external providers.
Your use of third-party services may be subject to the terms and policies of those providers.
Truvella Store is not responsible for the independent practices or policies of third-party providers.
12. Changes to These Terms
Truvella Store may update these Terms of Service from time to time.
Updated terms will be posted on this page with a revised "Last updated" date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
13. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.
14. Governing Law and Jurisdiction
These Terms of Service shall be governed by and interpreted in accordance with the laws of [STATE/COUNTRY], without regard to conflict-of-law principles.
Any disputes arising from or relating to these Terms or your use of the website shall be subject to the jurisdiction of the courts located in [CITY, STATE/COUNTRY], unless applicable law provides otherwise.
15. Contact Information
If you have questions regarding these Terms of Service, please contact:
Truvella Store
Email: truvellastore@outlook.com